Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rubyjsales@giantduck.shop.

Damages and issues
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, email us at rubyjsales@giantduck.shop within 72 hours of delivery. Include your order number and clear photo(s) showing the damage, defect, or incorrect item. Claims submitted without photos, or more than 72 hours after delivery, may not be eligible.

Once your claim is approved, we'll send you a free replacement or a full refund, whichever you prefer. You do not need to send the item back for damaged, defective, or incorrect orders.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. For approved damage or defect claims, refunds are processed after we review your photos, so no return is needed. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at rubyjsales@giantduck.shop.